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Returns & Exchanges

Returns

We shipped you the wrong product or the product is defective? No worries! Please report the problem within 14 days of receipt and Hive Hair will refund your purchase, without questions. Wrongly shipped products are to be returned in their original condition, unopened and unused. Defective products are to be returned in the condition in which they were received.

You will not receive a refund if your return is shipped to Hive Hair outside the return policy parameters.

Original shipping and handling costs are non-refundable unless the return is due to a Hive Hair error.

Refunds & Credits

Hivehair.com will issue a refund to whichever form of payment you used for the original purchase. The refund process will be for the full purchase price (including taxes). Items are required to be returned within a 30-day return window.

It may take up to 30 days to process returns. We will notify you via e-mail once your return has been processed.

Original shipping and handling costs are non-refundable unless the return is due to a Hive Hair error.